Job Description

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American Academy (AA) has an opening for a full-time Technology Support Coordinator. The Technology Support Coordinator at American Academy reports to the IT Director and is responsible for providing computer and technical support to the staff and students at AA.

Responsibilities:

Adhere to the mission and philosophy of American Academy with enthusiasm, commitment, and integrity

Uphold and model American Academys Character and Manners Program

Position Responsibilities

• Customer Service: The person in this position must be service oriented. Every staff and student that uses technology at the school is considered a very important customer and must be treated with kindness and patience. In addition this position requires the individual to be able to work in a team environment and able to work effectively in a fast passed and sometimes stressful environment.

• IT Support: Assist students and staff with hardware and software support; image, setup and configure student and staff computers; Configure and troubleshoot applications and assist with network administration including administering Microsoft Active Directory and web applications when needed; setup and troubleshoot Microsoft Office 365; Assist the IT team to secure the school IT web and local application environment for appropriate student use and access.

• Software purchase and upgrades: Application purchase and upgrades; Work with vendors to find and select applications and software best suited to schools mission; Keep track of upgrade availability; Purchase or renew subscriptions and licenses to programs in use at the school; Acquire and apply appropriate and approved upgrades

• Assist with phone system administration, phone user setup and phone trouble-shooting

• Positive Contribution to the School Environment: Provide timely and clear communication; Provide regular updates to the IT Director and to staff; Respond to staff and parent communications (including email and phone communications) within 48 hours; Demonstrate initiative in personal achievements and team support; Attend 6 hours of professional development annually; Maintain integrity with respect to hierarchy in the organization; Demonstrate positive leadership traits and work cooperatively with the staff and IT Director

• Perform other related duties as assigned or requested

Requirements:

High School graduate or equivalent; Associates and/or Bachelors Degree preferred

Minimum job-related experience; 3 years experience in Help Desk support preferred; experience with Microsoft Office, Google, and Active Directory administration

Strong communication skills and ability to work with others in a team environment.

Able to multi-task and work in an environment of changing priorities.

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