Desktop Support Specialist Job at Sligo Software Solutions, Tallahassee, FL

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  • Sligo Software Solutions
  • Tallahassee, FL

Job Description

Required Qualifications
  • Configure and install software for IT user desktops and laptops.
  • Perform software installations and rollout of new software packages, upgrades, and new desktops hardware.
  • Maintain desktop software and hardware.
  • Support the mobile workforce.
  • Provide Tier 2 support to IT users for basic software and hardware of end-user computing and desktop-based Local Area Network (LAN) systems.
  • Troubleshoot problems using scripts and checklists as guides.
  • Escalate to Tier 3 support technical support.
  • Documents problems and resolutions.
  • Perform end-user training, as required.
  • Provide quality customer service.
  • Participate in the testing and evaluation of new desktop packages; and
  • Implement prototypes to validate technical requirements and vendor specifications.
  • Two (2) or more years of experience in the provision of Tier 2 customer support for desktop computers, printers, scanners, etc.
  • Experience installing, troubleshooting, and supporting desktop applications and operating systems (OS), including, but not limited to, Windows OS, Office, Outlook, and Internet Explorer; and
  • Experience installing and troubleshooting computer hardware and software, including, but not limited to, PCs, printers, and peripherals in both a network and standalone environment.
Preferred Qualifications
  • Experience supporting computers in a criminal justice environment.
  • Experience working in a technical call center environment.
  • Experience in Active Directory for account management and password resets.
  • Certifications such as CompTIA A+, Network+, or equivalent; and
  • Experience documenting solutions in a knowledge base or internal wiki.
  • Experience solving computer problems over the phone and troubleshooting PC and peripheral-related problems.
  • Knowledge of Transmission Control Protocol/Internet Protocol (TCP/IP).
  • Experience with installing and troubleshooting 3270 emulation software.
  • Experience installing, diagnosing, and repairing hardware to include, but not limited to, hard drives, Random Access Memory (RAM), processors, Compact Disc Rewritable (CD-RW), Digital Versatile Disk Rewritable (DVD-RW), multimedia kits, and other peripherals.
  • Experience using imaging software for deploying desktop PCs.
  • Experience providing Voice Over Internet protocol (VoIP) phone support and Virtual Private Network (VPN) client support.
  • Experience working for a criminal justice agency.
  • Knowledge of IT standards in a criminal justice environment; and
  • Experience supporting end users in a criminal justice environment.

Job Tags

Work at office, Local area

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