Job Description

Description:

Ability to install and troubleshoot standard Office applications such as Office 365, Adobe Creative Cloud, Acrobat, but not limited to these.

Demonstrated ability to discover, understand and communicate technical solutions and instructions with customers of varying levels of technical understanding; poise and professionalism in all customer communications required;

Must adapt to multiple tasks and shifting work objectives; Reliable attendance, timely completion and reporting/ticketing of work tasks required.

The individual will work onsite during the period to answer helpdesk calls and email requests for support of PCs, Laptops, Macbooks, iPads, iPhones, peripherals and any Commercial Off The Shelf (COTS) applications. The individual will also perform various IT support duties as described below.

Skills

Desktop, Windows 10, Support, Troubleshooting, Hardware, Active directory, Windows, Customer service

Top Skills Details

Desktop, Windows 10, Support, Troubleshooting

Additional Skills & Qualifications:

• Monitor, answer and complete phone and email requests during prescribed office hours Monday through Friday.
• Respond to requests covering a broad range of support from assisting with password reset, to troubleshooting customer access difficulties, to issues with Office 365 products
• Answer or appropriately redirect questions relating to various supported Clerk applications
• Perform various IT support duties including imaging PCs/Laptops, setting up Windows PCs/Laptops, iPads, iPhones as well as various peripherals such as printers and scanners
• Conduct trainings and/or participate in meetings - in person, via phone conference, remote access or chat client
• Real-time self-completion of requests, or redirection of requests to appropriate personnel as necessary
• Log all requests into customer tracking systems (Halo); Update and maintain other forms of work reporting and tracking as necessary

Experience Level

Intermediate Level

This is a Contract position based out of Washington, DC.

The pay range for this position is $25.00 - $35.00/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

This is a fully onsite position in Washington,DC.

This position is anticipated to close on May 22, 2026.

About TEKsystems

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.

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