Fraud Operations Analyst
REMOTE
The Retail Payments Fraud Operations team supports fraud transaction monitoring for Retail Digital Payments products for many of financial institutions, primarily BillPay and Zelle, and also Business ACH and Wire payments. A primary job function is working Zelle fraud disputes.
Analyze multiple fraud alert queues for suspicious activity across different fraud systems.
Meets job standards such as quality and productivity standards while working various fraud alert queues.
Contacts financial institutions regarding suspicious payment activity and updates investigation database with financial institution responses.
Reviews high risk transactions and performs research to identify fraudulent versus legitimate consumer activity.
Identifies trends and patterns in fraud activity and suggests rule/policy changes to assist with preventing financial fraud losses.
Zelle Dispute process
Must Have Skills:
Proficiency in Microsoft Office Suite
Fluent in English; Strong written and verbal communication skills
Ability to work well independently and within a team
Detail-oriented with good organizational skills managing multiple tasks
Previous banking experience
Previous experience with fraud detection or fraud transaction monitoring tools
Knowledge of or experience working with Zelle.
Years of Experience: 10 Years of Experience
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