Job Description

JOB SUMMARY:
The Home Care Coordinator position is critical for our home care agency. This position supports many front-line responses and oversees daily non-skilled operations with our clients and employees.

• Responsible for day-to-day operations of the agency, managing office staff, and assessing workflow needs.
• Supervises and ensures adherence to company policies, guidelines, and procedures.
• Oversees appropriate scheduling of client visits and smooth, efficient agency flow.
• Accountable for internal and external customer service, including troubleshooting when there is a complaint and proactive process improvement address.
• Develops and maintains productive relationships through effective and timely communication.
• Responsible for holding staff accountable for data accuracy and productivity, efficient workflow, measuring indicators, and analyzing processes to improve practice performance.
• Assist in the recruitment, onboarding, performance evaluation, and offboarding process of staff to build and maintain a high-performing team.
• Ensure compliance with all federal, state, and local regulations relating to the agency's operations.
• Works closely with the HR department to ensure compliance with HIPAA, OSHA, labor laws, and confidentiality policies for clients and staff.
• Comply with state requests for records and audits.
• Coordinates internal and external meetings and conference attendance.
• Works with other regions to ensure policy and procedures are strictly followed.
• Completes time sheets on time to avoid any payroll discrepancies.
• Travel required 50%
• Other duties as assigned.

SUPERVISION RECEIVED AND EXERCISED:

• Receives supervision from the Alternate Administrator.

WORKING CONDITIONS:

• The principal duties of this position are performed at the office and sometimes outside at the client’s home. 
• The Coordinator works near clients and sometimes wears protective or safety attire.

ALCOHOL AND DRUG TESTING POLICY:

• This position is subject to the DLP Services drug-free workplace policy, including Post-Accident Testing, Random Testing, and Reasonable Suspicion Testing.

EDUCATION AND EXPERIENCE:

• Bachelor's degree or high school diploma.
• Must have experience in home health or home care setting.
• Must have experience with computers, software, and other office equipment.
• Must pass a background check. 
• Valid Drivers’ License Class C.

DLP SERVICES IS AN AFFIRMATIVE ACTION / EQUAL OPPORTUNITY EMPLOYER

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