Job Description

DUTIES AND RESPONSIBILITIES:

• Responsibilities Include: Level 1 and 2 Helpdesk Support.
• Troubleshoot, repair, and configure Laptops, Desktops, and core computer network components.
• Provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware.
• Respond to incoming technical support tickets from our clients using FreshService.
• Work with the team to ensure tickets assigned are responded to in a timely manner.
• Troubleshoot, resolve, and escalate tickets.
• Document troubleshooting steps and help come up with improvement processes.

Qualifications:

• Experience with help desk support.
• Experience with client/server setup and troubleshooting.
• Experience troubleshooting and maintaining a LAN to include wireless.
• Strong knowledge of installation, configuration, and administration of Windows desktops and servers in a network environment required. 
• Knowledge of MS Office applications / Google Workspace Apps.
• Applicants should possess strong communication and interpersonal skills.

EDUCATION, EXPERIENCE, AND REQUIRED COMPETENCIES:

• Education Requirements: BA or equivalent work experience. IT degree a plus. A+ / Network + / Google IT Support Professional Certification a plus.
• Work Experience: 1 years min. progressive experience in the IT field / Strong knowledge of various computer applications / Strong communication and problem solving skills / Able to work with varied cultures, abilities and styles in a team environment / Self-motivated and excellent follow-up techniques.
• Job Requirements: Requires traveling (75%) to troubleshoot and provide support at multiple offices and field locations throughout Queens.
• Physical Requirements: Ability to stoop, kneel, crouch, or crawl; ability to lift at least 25 pounds.
• Must be willing to travel between multiple agency sites and within the NY Metro area. Occasional weekend and evening hours will be necessary.
• Other Duties as Assigned

Location: 67-09 108th Street, Forest Hills, NY, 11375
Salary Range: $45,000-$55,000
Non-Union Position

To Apply: Please submit a résumé, as a Word or PDF document only, to Kelenda Allen-James at kallenjames@commonpoint.org. Please indicate “IT Support Specialist” in the subject line. Due to the high volume of applicants, only qualified candidates will be contacted.

Commonpoint reserves the right to revise or change job duties as need arises.

Commonpoint is an equal opportunity employer.

About Commonpoint:

Commonpoint is a community centric nonprofit, serving diverse audiences through every chapter of life, across the five boroughs and beyond. We offer a rich range of services through our vast network of professionals, social workers, and volunteers, giving people the tools and resources to connect and grow.At every stage and every age, regardless of disability or ability, people can look to Commonpoint to find care during a crisis, access opportunities to grow, and deepen their sense of connection to those around them. From summer camps and job training to food pantries and private pool clubs, Commonpoint is by your side. We are proud of our clients, partners, and team members who lift each other up, building relationships for a lifetime. Because being a part of Commonpoint is investing in a community where everyone is invited and welcome.

Job Tags

Full time, Work experience placement, Summer work, Afternoon shift

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