Job Description

Job Title: Live Chat Representative

Company: Power To Fly

Location: New York, New York, United States

Employment Type: Full-Time

Salary: $29 - $39 USD per hour

Job Overview

Power To Fly is seeking a dedicated and empathetic Live Chat Representative to join our dynamic team. As a company committed to advancing diversity and inclusion in the workforce, particularly for women in technology, we are looking for an individual who shares our passion for creating an equitable professional landscape. In this role, you will be the first point of contact for our community, providing exceptional support to a diverse range of users, including job seekers and partner companies. You will play a crucial part in ensuring a positive and seamless experience on our platform, directly contributing to our mission of fostering inclusive work environments and empowering underrepresented talent.

Responsibilities

• Engage with users via live chat in a professional, timely, and courteous manner.
• Provide accurate information and guidance regarding Power To Fly's resources, job placements, training, and networking opportunities.
• Assist users with platform navigation and troubleshoot technical issues effectively.
• Uphold the company's values of diversity and inclusion in every interaction.
• Escalate complex enquiries to the appropriate internal teams while maintaining ownership of the user's issue until resolution.
• Document user interactions and feedback meticulously to support continuous improvement of our services.
• Collaborate with team members to share knowledge and enhance the overall quality of customer support.
• Stay informed about all platform updates and company initiatives to provide the most current information to our community.

Qualifications

• Proven experience in a customer service role, with a strong preference for experience in live chat or digital communication.
• Exceptional written communication skills in English, with outstanding grammar, spelling, and punctuation.
• Demonstrable ability to manage multiple conversations simultaneously while maintaining a high standard of quality.
• A high level of empathy and interpersonal skills, with the ability to connect with a diverse audience.
• Strong problem-solving skills and the ability to think critically and act swiftly.
• Proficiency in using digital communication tools and a willingness to learn new software.
• A genuine commitment to and understanding of the principles of diversity, equity, and inclusion.
• Previous experience working in the technology or recruitment sector would be advantageous.

Benefits

• A competitive hourly wage.
• The opportunity to work for a forward-thinking, mission-driven organisation making a tangible impact on the industry.
• A collaborative and supportive team environment that values professional growth.
• Contribute to a company culture that champions diversity and inclusion at its core.

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