Job Description

Discover Vanderbilt University Medical Center : Located in Nashville, Tennessee, and operating at a global crossroads of teaching, discovery, and patient care, VUMC is a community of individuals who come to work each day with the simple aim of changing the world. It is a place where your expertise will be valued, your knowledge expanded, and your abilities challenged. Vanderbilt Health is committed to an environment where everyone has the chance to thrive and where your uniqueness is sought and celebrated. It is a place where employees know they are part of something that is bigger than themselves, take exceptional pride in their work and never settle for what was good enough yesterday. Vanderbilt’s mission is to advance health and wellness through preeminent programs in patient care, education, and research.

Organization:

VUMC IT Wireless Engineering

Job Summary:

This role provides day-to-day support for Vanderbilt Health's wireless network to ensure employees and devices stay connected and issues are resolved quickly. The role manages and works support tickets, responding to problems that impact users and restoring service in a timely manner.


The Network Specialist also helps end users connect approved devices—such as laptops, phones, and tablets—to Vanderbilt Health's secure wireless network. In addition, the role supports the setup and maintenance of wireless equipment, performs coverage checks to confirm strong and reliable wireless access across facilities, and participates in the on-call rotation to help ensure uninterrupted support for critical wireless services.

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KEY RESPONSIBILITIES

• Responsible for daily operational support, work Pegasus tickets. (100% - Tasks mentioned below are part of the daily operational support and working Pegasus tickets as needed)

• Work with Senior Network Specialists and the Engineers on wireless trouble tickets and escalations.

• Participate in On-call rotation.

REQUIREMENTS:

• Some IT experience (networking, IT support, etc.) with an aptitude to learn & grow

• Network+ or Cisco Certified Technician (CCT) certifications (preferred)

• Associates degree or equivalent experience

TECHNICAL CAPABILITIES

• Cable and Wiring Practices (Novice): Possesses sufficient fundamental proficiency to successfully demonstrate knowledge of Cable and Wiring Practices in practical applications of moderate difficulty. Is attentive to existing Cable and Wiring Practices, and may recommend improvements to existing best practices within the work area.
• Voice and Data Moves (Advanced): Demonstrates the uppermost levels of expertise in applying the skill in challenging and complex situations. Often takes a lead role in highly pressurized situations when there is a need to achieve results. Consistently delivers products and services using the skill in a creative and imaginative manner while setting a standard for others. Contributes in the development of best practices for the organization.
• Network Design (Fundamental Awareness): Familiarity, training, direct exposure, past experience, or light experience in network design. Understands basic networking concepts and is familiar with major protocols.
• Network Troubleshooting (Novice): Demonstrates the ability to identify, locate, isolate, and resolve or repair difficult problems relating to products, processes, computers, communications devices, systems, cables and other equipment within scope of specialty. Able to make use of the major capabilities of the primary diagnostic tools and analyzers available. Capable of finding solutions and answers beyond the area of specialty. Stays with a problem until it is resolved. Escalates unresolved problems in a timely manner. Notifies vendors of problems which may affect others.
• Network Integration (Novice): Possesses sufficient fundamental proficiency to successfully demonstrate Network Integration in practical applications of moderate difficulty.

About the Department:

VUMC IT

VUMC IT provides hardware, software and service solutions for the entire Medical Center. With over 40,000 workstations in the Medical Center, our teams can assist not only with hardware support, but also software and application support and services to enhance security and protection of your information.

Our professional administrative functions include critical supporting roles in information technology and informatics, finance, administration, legal and community affairs, human resources, communications and marketing, development, facilities, and many more.

At our growing health system, we support each other and encourage excellence among all who are part of our workforce. High-achieving employees stay at Vanderbilt Health for professional growth, appreciation of benefits, and a sense of community and purpose.

Core Accountabilities:

* Organizational Impact: Performs tasks that are typically routine that may impact team's performance with occasional guidance. * Problem Solving/ Complexity of work: Utilizes some discretion and research to solve routine problems. * Breadth of Knowledge: Applies knowledge of standards, established processes and procedure that apply to your own job. * Team Interaction: Provides guidance to entry level co-workers.

Core Capabilities :

Supporting Colleagues : Develops Self and Others: Continuously improves own skills by identifying development opportunities.- Builds and Maintains Relationships: Seeks to understand colleagues' priorities, working styles and develops relationships across areas.- Communicates Effectively: Openly shares information with others and communicates in a clear and courteous manner. Delivering Excellent Services: - Serves Others with Compassion: Invests time to understand the problems, needs of others and how to provide excellent service.- Solves Complex Problems: Seeks to understand issues, solves routine problems, and raises proper concerns in a timely manner. - Offers Meaningful Advice and Support: Listens carefully to understand the issues and provides accurate information and support. Ensuring High Quality: - Performs Excellent Work: Checks work quality before delivery and asks relevant questions to meet quality standards. - Fulfills Safety and Regulatory Requirements: Demonstrates basic knowledge of conditions that affect safety and reports unsafe conditions to the appropriate person or department. Managing Resources Effectively : - Demonstrates Accountability: Takes responsibility for completing assigned activities and thinks beyond standard approaches to provide high-quality work/service. - Stewards Organizational Resources: Displays understanding of how personal actions will impact departmental resources. - Makes Data Driven Decisions: Uses accurate information and good decision making to consistently achieve results on time and without error. Fostering Innovation : - Generates New Ideas: Willingly proposes/accepts ideas or initiatives that will impact day-to-day operations by offering suggestions to enhance them. - Applies Technology: Absorbs new technology quickly; understands when to utilize the appropriate tools and procedures to ensure proper course of action. - Adapts to Change: Embraces changes by keeping an open mind to changing plans and incorporates change instructions into own area of work.

Position Qualifications:

Responsibilities:

Certifications:

Work Experience:

Relevant Work Experience

Experience Level:

2 years

Education:

Associate's

Vanderbilt Health is committed to fostering an environment where everyone has the chance to thrive and is committed to the principles of equal opportunity. EOE/Vets/Disabled.

Job Tags

Work experience placement, Local area

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