Job Description

FT / PT Status – Full-Time

Salary – $20.31 - $ Hourly Wage

Remote Work / In-Office – Hybrid

Recruiter – Sarah Cox | ***email_hidden*** | 8015384234

Application Deadline – 5/28/2026

Key Responsibilities

Are you looking for an opportunity to grow and expand your skills in an interesting and rewarding line of work? If so, this career may be the one for you!

Experience a positive work-life balance, with a Monday through Friday (8am - 5pm) work schedule and excellent benefits!

Contribute to our communities by helping the Utah Office of Recovery Services (ORS) in their mission to promote responsibility, by providing child support services and support for children in care to help ensure parents are financially responsible for their children.

The Customer Service Unit (CSU) in the Taylorsville ORS office is looking for dedicated people to work as ORS Agents (Compliance Agent I). They are responsible for answering phone calls from clients and providing case and policy related information while utilizing strong customer service skills in a fast-paced professional office environment.

Provides exceptional customer service to clients over the phone

Educates and explains case actions, policy, and procedures in a clear and concise manner

Responds to client inquiries while complying with ORS Policy and Procedures

Conducts research to analyze facts, and apply knowledge of the Office of Recovery Services rules, regulations, and policies

Enters data into a computer system using computer software programs including web based, spreadsheet, and word processing

Interprets, clarifies, explains, and applies agency policy and procedures, business practices, federal and state laws and regulations

Qualifications

Minimum or "day-one" qualifications

• Exceptional customer service skills
• Strong communication skills in verbal and written form
• Superb telephone etiquette skills
• Excellent typing skills
• Ability to stay focused while working in a fast paced work environment

About The Role

Location –

4315 S 2700 W

Taylorsville, Utah, 84129

United States

Background Check Required – Yes

Drug Test Required – No

Schedule Code – B - Competitive Career Service

Why You Should Join Our Team

Benefits

In Utah, we believe hard work is important, but balance is essential. Finding work/life balance is a vital element to our culture. To find out more about WHY Utah , click here . Other benefits may include:

• Job Stability: Enjoy the security and reliability of employment within a well-established organization.
• Career Growth: Develop valuable skills and gain opportunities for leadership within a large organization.
• Meaningful Work: Contribute to an important service that benefits the community and supports organizational goals.
• Supportive Work Environment: Be part of a team that values cooperation, strong work ethics, and mutual support.

The Agency

For more information dhhs.utah.gov

EEO Statement

The State of Utah is committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. For accommodations, please contact (801) 957-9390.

The applicant chosen to fill this position may have access and exposure to Federal Tax Information (FTI), Health Insurance Portability and Accountability Act (HIPAA) information, Criminal Justice Information (CJI), and other confidential information as defined by 45 CFR 303.21(a). Unauthorized access, use or disclosure is subject to federal and state penalties, fines, and disciplinary actions.

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