Job Description

JOB SUMMARY

The Sales Manager is responsible for the Sales functions of the hotel including, but not limited to soliciting of accounts, developing and growing client relationships/business, consistently up-selling the hotel's rooms to meet or exceed set sales & hotel goals, prospect and develop new accounts, follows up promptly on leads generated by the lead sources, Corporate office/s and responds to sales inquiries, initiates new sales, prospects and qualifies leads and solicits potential clients, entertains clients, conducts site visits and answers questions, determines rates, prepares proposals, negotiates contracts, services accounts and analyzes lost business for the hotel.

Location:

Garner Hotel- Totowa, NJ

One, US-46, Totowa, NJ 07512

Job Requirements:

· Apply a “hands-on” approach to be actively involved in maintaining current accounts; as well as securing, qualifying, and following up on leads to convert and book new clients.

· Hands-on professionalism and a willingness to personally demonstrate a successful method of selling beyond goals and expectations.

· Good computer skills, communication skills, and excellent hospitality/customer service experience.

· This position requires a flexible schedule and is client/event driven; this individual must be available days/nights/holidays/weekends based on the needs of the client and the Hotel.

· Solicit new business to ensure all revenue goals are achieved or exceeded within all market segments. Identify business opportunities, and proactively research, analyze, and tele-market prospective clients.

· Sell, coordinate, and execute agreements to Groups. Effectively communicate to all hotel departments the information necessary to successfully execute the group's needs while maintaining a good relationship.

· Assist hotel management with developing and implementing hotel specific selling strategies.

· Responsible for internet prospecting. Dedicates time each day to identify business potential.

· Solicits new and existing accounts to meet/exceed revenue goals. This involves making cold calls, direct sales calls, sales blitzes, and hotel tours. In addition, maintaining good working relationships with existing clients while exploring ways to increase revenue.

· Displays leadership in guest hospitality, exemplifies customer service and creates a positive example for guest relations; Interacts with guests to obtain feedback on product quality and service levels.

· Reviews sales guest satisfaction results to identify areas of improvement and ensure that a customer recognition program is in effect throughout Sales.

· Maintain a weekly sales quota of outside calls, all telemarketing calls and site inspections as assigned.

· Works with the Regional Director of Sales & Marketing on RFP opportunities and submissions.

· Travel to other M&R hotel locations for training and sales blitzes as needed.

· Develop & implement SMART plans against viable and researched opportunities.

· Has a good understanding of the NYC & outer borough market.

· Preparing contracts, reports, and other paperwork related to the sales department.

· Maintains well documented, accurate, organized, and up-to-date sales management system.

· Develops strong customer relationships through frequent communication and the use of professional, courteous, and ethical interpersonal interaction.

· Develops customer profiles and maintains an effective trace system, including trace dates and references.

· Promptly follows up on all customer needs and inquiries in an efficient, accurate and expedient manner.

· Must have 3-5 years’ selling experience in Group, FIT and Business Travel market experience.

Additional Requirements:

· Experience with IHG systems highly preferred

· Experience with Delphi preferred.

· Excellent time management skills

· Strong organizational skills

· Strong customer service orientation and skills

· Must be self-motivated, results oriented, and exhibit a “can do” attitude.

· Creative problem-solving skills

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