Job Description

Role Description

The Scientific Change Manager Consultant sits within the North American consulting group wherein key accountabilities include establishing and executing on change management strategies and deliverables, internal and external stakeholder management, driving project elucidation, and defining & driving project success in partnership with key collaborators. The successful candidate will lead medium-to-high complexity change management and/or consulting engagements for multiple customers in partnership with scientific business analysts and others. This role blends change management knowledge and experience, scientific expertise, industry knowledge, and informatics/data skills with leadership and collaboration to deliver high-quality solutions. You will work closely with senior consultants, client stakeholders, and cross-functional teams to ensure project success, drive operational excellence, and contribute to business development.

Key Responsibilities

• Change Management Strategy & Execution
  • Serve as primary lead and point of contact to understand change needs within an engagement, propose solutions or forums, and execute agreed strategies and/or oversee business analysts or other project team members to successfully bring needed transformation to project.
  • Collaborate to help build change management capabilities within Zifo North America, helping to build toolkit and upskill project team members within and outside of consulting.
  • Connect to external change management leaders within the pharmaceutical, biotechnology, and agritech industries to learn from other practitioners as well as increase Zifo’s presence in the change management space.
• Consulting & Scientific Strategy
  • Engage as a leader to define and own project success, leveraging core consulting behaviors such as active listening, empathetic collaboration, strong sense of ownership and effective communication across multiple audiences.
  • Own accountability for business analysis deliverables including user requirements specifications (URS), functional requirements specifications, data & process maps, workflows, gap analyses, implementation roadmaps, evaluation methodologies, and questionnaires.
  • Conduct vendor evaluations and define implementation strategies to enable effective decision-making by pharma/biotech/agritech clients.
  • Assess system landscapes and contribute to IT, informatics and data landscape roadmaps.
• Project Execution & Leadership
  • Manage one or more large projects/programs, including estimation, scheduling, risk management, and milestone tracking.
  • Facilitate project meetings, communicate status updates, and escalate risks when necessary.
  • Mentor associates across Zifo, guiding their project engagements and professional development.
  • Track and monitor key project metrics to ensure the success of client engagements as well as adherence to operational components of project delivery.
• Customer Engagement & Collaboration
  • Serve as primary point of contact for clients and internal stakeholders, managing expectations on process, quality, schedule, and delivery - all with an overall view of what qualifies as successful engagement.
  • Build rapport with client managers and support and/or drive strategic customer meetings.
  • Identify opportunities for additional value creation within client organizations and internal process improvements.
• Operational Excellence & Continuous Improvement
  • Plan and track billable effort, manage utilization and productivity of themselves and teams, and support budget forecasting.
  • Manage escalations, identify & track risks to project execution, initiate corrective and preventive actions (CAPA) and drive continuous improvement initiatives.
  • Support internal training programs, develop training materials, and mentor team members in emerging areas.
• Business Development & Thought Leadership
  • Assist in proposals related to emerging opportunities with clients and supporting RFP responses.
  • Contribute to case studies, presentations, and white papers.
  • Attend industry conferences for learning, networking, and representing Zifo.

Qualifications

• Bachelor’s or Master’s degree in a relevant scientific discipline such as biology, chemistry, chem/bioinformatics among others.
• Change management certification (CCMP, ProSci, or others).
• 5-7 years of relevant industry experience in pharmaceutical R&D, biotechnology, or agritech.
• 2-3 years of change management experience, pharmaceutical or biotechnology industry preferred.
• Strong communication skills and ability to drive problem elucidation activities, influence internal and external stakeholders and convey technical concepts to diverse audiences.
• Familiarity with leading informatics solutions (e.g., ELN, LIMS) and scientific workflows (e.g., bioanalysis, compound management, medicinal chemistry).
• Experience with key data concepts within the life sciences industry and relevance to operational activities and enabling decision-making.
• Proven ability to work collaboratively in multi-disciplinary teams as well as manage project deliverables and stakeholder expectations.

Desired Attributes

• Strong and clear communication skills with stakeholders at all levels.
• Proactive problem-solving and adaptability in fast-paced environments.
• Interest in further developing leadership capabilities and taking ownership of project outcomes.
• Commitment to continuous learning and innovation.
• Able to navigate ambiguity and drive clarity on problem statements and potential solutions.

Travel Expectations

• Travel (up to 25%) to client sites and for internal meetings as needed.

Benefits

• Competitive compensation package including accrued vacation, medical, dental, vision, 401k with company matching, life insurance, and flexible spending accounts.

Company Description

CURIOSITY DRIVEN, SCIENCE FOCUSED, EMPLOYEE BUILT. Our culture is unlike any other, one where we debate, challenge ourselves, and interact with all alike. We are a curious bunch, characterized by our passion to learn and spirit of teamwork. Zifo is a global R&D solutions provider focused on the industries of Pharma, Biotech, Manufacturing QC, Medical Devices, specialty chemicals and other research-based organizations. Our team’s knowledge of science and expertise in technology help Zifo better serve our customers around the globe, including 18 of the Top 20 Biopharma companies.

We look for Science – Biotechnology, Pharmaceutical Technology, Biomedical Engineering, Microbiology etc. We possess scientific and technical knowledge and bear professional and personal goals. While we have a “no doors” policy to promote free access within, we do have a tough door to walk in. We search with a two-point agenda – technical competency and cultural adaptability.

Zifo is an equal opportunity employer, and we value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

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