Job Description

The Role

We are looking for a driven, passionate superstar to join Team Tilbury as our Sales & Artistry Executive-Los Angeles.  The Sales & Artistry Executive is responsible for representing the authority in the industry through sales, education and artistry for a large multi-retailer territory. The Sales and Artistry Executive is also responsible for the effective and efficient operations of the Charlotte Tilbury account in both Department and Specialty stores. An ambassador for the Charlotte Tilbury brand, the Sales and Artistry Executive is always reflecting the brand values with the Charlotte Tilbury 5 P’s Professional, Proactive, Passionate, Prescriptive, and Potential. Responsible for achieving optimal financial results by maximizing top line sales potential and ensuring superior service to our customers. Overseeing the day-to-day operations on counter, the Sales and Artistry Executive is also responsible for strategizing future needs while executing with excellence: sales, brand engagement, merchandising, operations, training, retailer relationships, Human Resources and employee development, among other tasks in this position. This role exudes passion and enthusiasm for Charlotte Tilbury to the customer and in store support teams, which results in achievement of overall territory sales and strengthened Brand awareness.

Reporting Relationships: Reporting to the Regional Sales West Director

Key Responsibilities

Sales

• Drive financial results in store to meet and exceed plan for Free-Standing Store and Partnered Retailers. Including Key Performance Indicators (KPI’s) – examples; Average Unit Sales (AUS), Mix of Business (MOB), 0 + 12 Budget (Sales Plan), door ranking and product ranking.
• Determine individual and team sales targets to meet and exceed plan for Free-Standing Store and Partnered Retailers.
• Communicate agreed targets and work with direct reports to agree sales objectives and deliver them
• Inspire and motivate Free-Standing Store and non-CT payroll door teams to continue to drive sales via the Tilbury Touch when Sales & Artistry Executive is not in door.
• Analyze business performance and proactively suggest improvement opportunities through artistry, education and operations in Free-Standing Store and our Partnered Retailers.
• Responsible for being a specialist amongst the retail artistry brands, demonstrating entrepreneurial spirit within the parameters of the Company guidelines.
• Think creatively to ensure business growth year over year in Free-Standing Store and assigned door set.
• Consistently promote the Tilbury Touch to the team and customers.
• Participates in regional meetings, team conference calls and regular touch bases to share best practices and create solutions to address business needs for Free-Standing Store and for our Retailers.

Customer Service

• Lead by example at all times to promote the Tilbury Touch and exceptional customer service to drive Brand awareness in door.
• Identify ways to improve Charlotte Tilbury service extended through retail employees through in store support, training and eventing
• Manage customer queries, through the use of sound judgement and achieving positive outcomes
• Working with the Education and Artistry team to ensure continuous training and development to be provided to all accounts to ensure Charlotte Tilbury standards are achieved in both areas of service and artistry
• Take every opportunity to extend exceptional customer service beyond the in-store experience. For example, Makeup applications, Charlottetilbury.com and proactive use of the customer database for direct clienteling opportunities in line with Company guidelines.
• Responsible for improving and evolving personal artistry skills as to lead by example in all areas
• Help provide an atmosphere that motivates and inspires MAGIC service, both internally and externally
• Maintain a professional appearance personally and ensure the team also aligns with the CT dress code with both makeup and attire

Team Development

• Proactively anticipate staffing needs at our Free-Standing Store and in assigned market, including sourcing and selecting talent to deliver business objectives
• Recruit and hire the best makeup artists and customer service professionals who embody the Charlotte Tilbury brand as a part of the team for Free-Standing Store and assigned market.
• Facilitate high impact trainings that include key in-store Retailer trainings (ie: Sephora ESV / Ulta on the floor training / Nordstrom Stay and Play)
• Manage and lead Sales and Artistry Coordinators and Free-Standing Store Manager through ongoing coaching and development. Responsible for the oversight of their performance in their role demonstrated via their retailer relationships and territory sales.
• Build a bench of candidates for growth through consistent development and investment
• Create a positive, cohesive, cooperative team culture in store
• Create and maintain an atmosphere of open and positive communication, professionalism and creativity at all times through team meetings, trainings and a collaborative leadership style
• Recognize and celebrate great performance

Operations

• Implement door development plans and schedule support to address business growth needs. Responsible for the scheduling priorities of all Sales and Artistry Coordinators, Free-Standing Store Manager, Freelancers to meet sales objectives
• Manage Freelance budget and ensure payroll is processed in a timely manner
• Ensure that the Free-Standing Store and Retailer counters are ‘customer ready’ from open to close of business
• Maintain the required inventory levels and accurate stock files, escalate inventory needs as directed by channel to optimize sales
• Schedule to optimize coverage according to customer flow and business needs in Free-Standing Store and Partnered Retailer locations.
• Control store expenses (i.e. counter consumables) within budget guidelines
• Ensure the Company cash loss prevention procedures and security policies are adhered to
• Implement visual merchandising, new launch displays and collateral placement as directed by the marketing team
• Maintain excellent counter hygiene standards
• Maintain technology on counter, to include screens, iPad and music
• Raise operational issues for resolution in a timely manner
• Ensure the timely submission and accuracy of expenses, financial tracking of expenditures and other company owned asset forms
• Accountable for completing all administrative assignments by their due date

Store and Retail Partner Relationships

• Free-Standing in front of store
• Establish and develop a cooperative and mutually respectful relationship with the entire store team
• Maximizing ROI by scheduling time in store during peak business hours, including weekends.
• Build relationships that are meaningful through strong communication, reliability and partnership
• Maintain the store standards and policies at all times
• Proactively suggest win-win opportunities to drive sales within store

Requirements

Key Selection Criteria

• 3+ years of Beauty/Luxury industry experience
• 3+ years of Beauty/Luxury retail management
• Demonstrated ability in creating sales strategy and consistently achieving sales plans
• Ability to travel 75%
• Must be able to create winning partnerships with retailers.
• Demonstrated success in developing winning teams
• Must possess strong strategic thinking and decision-making skills
• Ability to work independently with integrity and efficiently in a productive environment
• Intermediate skills in MS Office including MS Word, Excel, and Outlook
• Excellent communicator, both written and oral

Benefits

Base Salary Range : $90,000.00 - $105,000.00

Company Benefits

• Generous staff discount to use on all products
• Access to Tilbury Treats – our very own rewards platform allowing you to save money and gain ‘money can’t buy’ discounts on anything from gym memberships to cinema tickets
• Medical, dental, and vision benefits
• Commuter Benefits (Pre-tax)
• Flex Spending Account (FSA)
• Employee Assistance Program (EAP)
• 401(k) with Company match
• Paid Time Off
• Birthday PTO

Charlotte Tilbury, in good faith, believes that this posted range of compensation is the accurate range for this role at the time of this posting**

At Charlotte Tilbury Beauty, our mission is to empower everybody in the world to be the most beautiful version of themselves. We celebrate and support this by encouraging and hiring people with diverse backgrounds, cultures, voices, beliefs, and perspectives into our growing global workforce. By doing so, we better serve our communities, customers, employees - and the candidates that take part in our recruitment process.

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