Patient Experience Advocate I Job at Sixteenth Street Community Health Centers, Milwaukee, WI

VkZOaE1qNnJpMHJNQy91NjdxMnVEeGVkVkE9PQ==
  • Sixteenth Street Community Health Centers
  • Milwaukee, WI

Job Description

:
  • Proactively, warmly, and respectfully greet and/or direct patients upon arrival.
  • Manages front desk responsibilities, including check-in and new patient registration.
  • Uphold clinic guidelines and standards related to Patient Confidentiality (HIPAA).
  • Review and/or obtain demographics and insurance information per protocol, collect copayments and balances due on the account from patients, and maintain accurate billing ledgers/receipts daily.
  • Communicates the organization's expectation of payment at the time of service to the patient.
  • Identifies patients in need of financial assistance and refers patients to Patient Financial Services when necessary.
  • Assist patients with appointment scheduling and other tasks as requested.
  • Help maintain clinic flow by strategically directing patients into exam rooms on time.
  • Facilitate the completion of patient surveys and questionnaires.
  • Advocate for patients and promote access through accommodation and “jockeying” of provider schedules as needed.
  • Maintain excellent public relations with patients, families, and clinical staff as well as demonstrate a willingness and ability to work collaboratively with others for a concise and timely flow of information.
  • Maintains knowledge of reference materials for Medicare, Medicaid, and third-party payers.
  • Notify the team and help expedite rooming of all acutely ill or possibly contagious patients.
  • Work assigned EPIC work queues, following the department's workflow process as assigned.
  • Provide information and assistance to people seeking services and keep patients aware of any appointment delays.
  • Call Center duties as assigned.
  • Assist with new employee onboarding.
  • Manage stressful situations in the Most empathetic manner.
  • Maintain cleanliness and order of lobby and desk and participate in Infection Control through appropriate stocking of supplies and enhanced seasonal cleaning schedule.
  • Maintain a uniform, professional appearance that communicates respect, safety and warmth.
  • Proactively communicates issues involving customer service and process improvement opportunities.
  • Perform other duties as assigned.
QUALIFICATIONS:
  • High school diploma or GED.
  • Successful completion of in-house training/orientation.
  • Medical experience in a clinic or hospital setting helpful.
  • Must be a friendly, dynamic communicator with the ability to multi-task and make sound/quick decisions in a high stress environment.
  • Must have leadership and assertiveness skills.
  • Must have a clear voice, a pleasant presentation, along with a pleasant attitude.
  • Familiarity with computers helpful.
  • Ability to relate well to people from diverse ethnic and cultural backgrounds.
  • Bilingual (Spanish/English or Hmong/English) required.
XJ6

Job Tags

Full time, Seasonal work

Similar Jobs

Lovisa

Retail Sales Associate | Gateway Mall Job at Lovisa

 ...affordable jewellery, and were growing fast and we want YOU to be part of it! If youre passionate about fashion, love the idea of working in a fun, high-energy team, and want to develop your skills while helping others shine, this is your dream job. Whats In It... 

Texas Lifestyle Magazine

Social Media Manager Job at Texas Lifestyle Magazine

The Social Media Manager (SMM) is the social media lead for Texas Lifestyle Magazine (TLM). The primary responsibility is to make sure content is being posted consistently on the TLM platforms based on the strategy developed by the Social Media Manager and the TLM leadership... 

Jackson Hole Golf and Tennis

Wait Staff Pool Attendant Job at Jackson Hole Golf and Tennis

 ...companys mission, vision, and value statements. Be knowledgeable of the companys management systems, policies, and initiatives for Hospitality, Environmental, and Health and Safety. You have specific responsibilities within these areas and are expected to understand them.... 

ABA Providers Services

Behavior Therapist Job at ABA Providers Services

 ...provides exceptional behavioral health services to children and young adults (ages 1-21), specializing in Applied Behavior Analysis (ABA). Our mission is to deliver individualized care that helps clients achieve their full potential. We are looking for dedicated and compassionate... 

Sylvan Learning Center

Reading and Language Arts Teacher Job at Sylvan Learning Center

 ...Reading and Language Arts Teachers Wanted for Fun After-School and Summer Tutoring! Sylvan Learning Center is looking for fun, dedicated...  ...a preferred focus on grammar, upper level comprehension and writing composition. Sylvan creates individualized learning plans for...