Patient Experience Advocate I Job at Sixteenth Street Community Health Centers, Milwaukee, WI

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  • Sixteenth Street Community Health Centers
  • Milwaukee, WI

Job Description

:
  • Proactively, warmly, and respectfully greet and/or direct patients upon arrival.
  • Manages front desk responsibilities, including check-in and new patient registration.
  • Uphold clinic guidelines and standards related to Patient Confidentiality (HIPAA).
  • Review and/or obtain demographics and insurance information per protocol, collect copayments and balances due on the account from patients, and maintain accurate billing ledgers/receipts daily.
  • Communicates the organization's expectation of payment at the time of service to the patient.
  • Identifies patients in need of financial assistance and refers patients to Patient Financial Services when necessary.
  • Assist patients with appointment scheduling and other tasks as requested.
  • Help maintain clinic flow by strategically directing patients into exam rooms on time.
  • Facilitate the completion of patient surveys and questionnaires.
  • Advocate for patients and promote access through accommodation and “jockeying” of provider schedules as needed.
  • Maintain excellent public relations with patients, families, and clinical staff as well as demonstrate a willingness and ability to work collaboratively with others for a concise and timely flow of information.
  • Maintains knowledge of reference materials for Medicare, Medicaid, and third-party payers.
  • Notify the team and help expedite rooming of all acutely ill or possibly contagious patients.
  • Work assigned EPIC work queues, following the department's workflow process as assigned.
  • Provide information and assistance to people seeking services and keep patients aware of any appointment delays.
  • Call Center duties as assigned.
  • Assist with new employee onboarding.
  • Manage stressful situations in the Most empathetic manner.
  • Maintain cleanliness and order of lobby and desk and participate in Infection Control through appropriate stocking of supplies and enhanced seasonal cleaning schedule.
  • Maintain a uniform, professional appearance that communicates respect, safety and warmth.
  • Proactively communicates issues involving customer service and process improvement opportunities.
  • Perform other duties as assigned.
QUALIFICATIONS:
  • High school diploma or GED.
  • Successful completion of in-house training/orientation.
  • Medical experience in a clinic or hospital setting helpful.
  • Must be a friendly, dynamic communicator with the ability to multi-task and make sound/quick decisions in a high stress environment.
  • Must have leadership and assertiveness skills.
  • Must have a clear voice, a pleasant presentation, along with a pleasant attitude.
  • Familiarity with computers helpful.
  • Ability to relate well to people from diverse ethnic and cultural backgrounds.
  • Bilingual (Spanish/English or Hmong/English) required.
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Job Tags

Full time, Seasonal work

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