Job Description

TechOp Solutions is seeking contact center leaders with excellent communication skills, supervisory experience, and a drive to bring excellence to their operating environment. Strong candidates will be curious, efficient practitioners who are motivated to succeed in a fast-paced environment and comfortable working both with an agent team and with a Government client. 

Remote position, but candidate must reside in the Hampton Roads area

_ Duties _ :

• Participate in efforts to improve overall performance 

• Supervise and manage overall contact center operations: 

• Workforce Management and schedule management 

• Quality assurance 

• Performance management 

• Reinforce training and coaching contact center agents 

• Direct customer support, when needed 

• Engage with client and respond to Government requests 

• Other duties, as assigned 

Requirements

• HS diploma (or equivalent) is required. 
• 4 years of contact center experience 
• 2 years of contact center supervisor experience 
• Must be able to obtain and maintain government agency suitability requirements as a condition of employment 
• A reliable, hard-wired internet connection is required  

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