Job Description

About rag & bone  

From our origins in New York in 2002, rag & bone was founded on a belief of uncompromising ideals: a commitment to doing things the right way, not the easy way. To making things that are as original as they are timeless. To being true to ourselves, even when that truth sets us apart from the mainstream.   

We still believe in the same principles we started with: the easy elegance of classic British tailoring, the authenticity of American workwear, and the originality of our home city, New York. As New Yorkers, community and authenticity have become synonymous with our brand. An inclusive environment at rag & bone upholds our original values by encouraging employee connection and empowering each individual to have a voice on policy, process and collaboration for a more equitable future.   

The Role  

The Store Manager is responsible for representing the brand by embodying the rag and bone culture, customer experience, and lifestyle. They are responsible for managing the operational execution of the store, ensuring exceptional customer experiences, and driving profitable top-line sales growth. Additionally, they coach and develop all associates and managers while creating an environment in which all team members are able to collaborate in order to consistently deliver best in class customer experiences.  

What You’ll Do   

• Display best-in-class customer service techniques, build customer loyalty through maintenance of clienteling standards and sales interactions. Ensure that all staff on duty are doing the same  

• Demonstrate the ability to perform and train staff on all store operations tasks from register to stockroom  

• Ensure cash handling and register procedures are maintained and executed   

• Ensure integrity of payroll procedures and store scheduling 

• Delegate appropriately to ensure efficiency of store operations and to develop team members 

• Coach and develop retail associates to meet store goals 

• Lead the recruitment, onboarding, training and development of all staff 

• Provide regular feedback, coaching and counseling on performance 

• Resolve all People and employee issues in a timely and effective manner, partnering with the People Team and Field Leaders, as required  

• Partner with the People Team to process new hire paperwork, status changes, departures, and all other people admin processes 

• Build a candidate pipeline via networking and interviewing 

• Identify, create, and manage the execution of all store business plans that drive performance results and maximizes business opportunities 

• Analyze sales reports and data to determine needs of the business and partner in setting strategies to achieve goals 

• Ability to build customer loyalty; grow and manage clientele 

• Maintain product knowledge and ensure delivery of this information to staff 

• Encourage and recognize opportunities for team selling 

• Understand and exemplify the rag & bone brand philosophy and lifestyle 

• Work closely with Visual Merchandising and Buying teams to advise on product assortment and displays based on customer demographics and market trends 

• Consistently act within core values of rag & bone 

• Model and teach store associates to support a positive client-centric environment 

• Contribute to a positive, fun, professional, productive, and team-oriented store atmosphere  

Requirements: 

• Minimum of 5 years of prior work experience in specialty retail, with 3+ years in a Store Manager or senior leadership role. 

• Strong background in clienteling and customer relationship management, with the ability to grow and retain a loyal clientele. 

• Hand-on experience with performance management and proven ability to lead, coach, and develop high-performing teams. 

• Demonstrated success in driving sales, profitability and KPIs. 

• Strong understanding of retail operations, including payroll management, scheduling, inventory control, and loss prevention. 

• Ability to work a flexible schedule, including nights, weekends, and holidays. 

Rules we live by |  Rules you live by  

Be a Good Human | Be original, be authentic. Stand for diversity, equitability & inclusivity 

Have No Fear | Innovate and solve problems 

Own Every Decision | Work together and get results  

Quality Matters | Not only with product, but we see it in our people  

Make Shit Happen |Be disciplined, be competitive 

 

Benefits   

• Clothing Allowance   

• Generous Employee Discount   

• Paid Time Off   

• Medical, dental, vision and ancillary benefits  

• Membership to Calm and access to other wellness benefits 

• 401k 

• Paid Parental Leave 

rag & bone is an EEO/Affirmative Action Employer. No employee or applicant is discriminated against because of race, color, sex (including pregnancy), age, national origin, religion, sexual orientation, gender identity, gender expression, parental status, status as a veteran, and basis of disability or any other federal, state or local protected class. 

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The employee is regularly required to sit; use hands to finger, handle, or feel and talk or hear. The employee is occasionally required to stand; walk; reach with hands and arms; climb or balance; stoop, kneel, crouch, or crawl; and taste or smell. The employee must occasionally lift and/or move up to 30 pounds. Specific vision abilities required by this job include close vision. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

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